FAQ

ORDERS

Q: Can I update my order after it’s been placed?
A: Once an order is submitted and confirmed, changes cannot be made. Please be sure to verify all pertinent information before finalising your order.

PAYMENT

Q: What forms of payment do you accept?
A: Visa, Maestro, MasterCard, American Express, Discover and PayPal.

RETURNS

Q: What is your return policy?
A: We will accept returns on items that are purchased via www.polarskateco.com. Items must be in perfect condition, unworn with all original tags attached and returned within 14 days after you’ve received your package. We do not accept returns on accessories and undergarments.

For more information about our returns, click here.

EXCHANGES

Q: Can you exchange an item if the size doesn’t fit?
A: No, we do not make any exchanges. What you can do is return the item, and buy it in another size.

SHIPPING & HANDLING

Q: Will you ship to a PO Box?
A: At this time, our courier is unable to ship to PO boxes.

For more information about our shipping, click here.